Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and have original labelling on it. To complete your return, we also require a receipt or proof of purchase. Several types of goods are exempt from being returned. Such as books, magazines or gift cards. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Free return from Lithuania, Latvia and Estonia with DPD Pick up points! How to return your parcel from Glance concept store with DPD?
1. Pack items you want to return securely.
2. Stick the DPD return label that was sent together with parcel on a box.
3. Drop off the parcel to your local DPD Pick up point.
To return your product, you should mail your product to: GLANCE CONCEPT STORE, Lydos st. 4-58, Vilnius, LT-01133 Lithuania.
You will be responsible for paying for your own shipping costs for returning your item from other countries. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 100€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.